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INFORMATION AND TROUBLESHOOTING
The following information is given to provide user-friendly support. Please read and follow the step by step instructions. If you require further assistance, call our technical support department at 631.427.0950"Always try rebooting system, as this will typically resolve any and all malfunctions of your surveillance system."
1. Press and hold power button on the DVR until yousee the DVR shut off. (All lights on DVR will
extinguish as well as fans turning off)
2. To turn DVR back on press the power button
momentarily and DVR will reset in approx. 60
seconds.
3. All camera images should now display.
4. If not continue with troubleshooting steps.
Trouble Shooting Topics:
Remote Client(CMS) Setup >>
Loss of Remote Connection >>
Black Screen >>
Searching for Event >>
DVR Turning Off and On >>
Camera Out / Camera Signal Loss >>
Remote Client S/W on an Apple iPhone/iPad >>
Remote Client S/W on an Android Smart Phone >>
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