FREQUENTLY ASKED QUESTIONS (FAQ)

Q) Can I zoom into a picture to see more detail?
A) Cameras are fixed lens cameras, unless they are specifically designated as a Pan-Tilt & Zoom (PTZ) camera. Zooming is possible on fixed lens cameras only after images are recorded. You can zoom a recorded picture digitally by using the zoom feature in the search screen.

Q) When should a Pan-Tilt & Zoom (PTZ) Camera be used?
A) Pan-Tilt & Zoom cameras should be used when there is a necessity to zoom into live images. This requires a person to be at the computer to control the PTZ function on the main screen. A PTZ camera only records whatit sees at that moment in time.

Q) How do I get another computer to see my cameras remotely?
A) Your DVR comes with a pouch on the front of the DVR that contains the client software and instructions. Should you need additional assistance, you can download the software from our website or call our technical support department at 631.427.0950.

Q) Is the client software compatible with Windows XP, Windows 7, or Vista?
A) Yes

Q) I just got internet service and installed the software on my personal computer, but still cannot connect to the DVR
A) When setting up a DVR for remote viewing, forward ports 6807-6809 on UDP and TCP to the IP address of the DVR. This will allow video stream out of your network. When viewing internally on you PC within your network, ports will not need to be opened. For web client access, port 6880 on UDP and TCP will need to be forwarded to the ip address of the DVR as well.

Q) Can I view cameras on my mobile device?
A) Yes! You can now view your cameras from your iPhone or iPad. See our “Instructions & Troubleshooting” for downloading details. If you need further assistance, Please call our technical support department at 631.427.0950
Blackberry phones are not yet compatible.