Providing professional customer service to our clients is nothing short of an obsession. We simply recognize an opportunity to serve knowing that we stand alone in this vital area of our industry.
Our Customer Service Philosophy
We see servicing our clients who invested with us as an obligation never to be taken lightly. Our surveillance systems must be completely operational at all times. This was the driving mission that led us to create S.M.A.R.T DVR Health Monitoring. This technology creates the ability for you and our technical support department to be informed immediately should a camera or recording device malfunction for any reason including loss of power or internet, or if the recording device was being misused to surf the net. Please see our S.M.A.R.T. System Health Monitoring page for more details.
Over 80% of assistance can be completed remotely with no cost or interruption to your schedule!
- Online troubleshooting and technical support for the life of the system.
- Skilled service technicians who can and will address any issue in the field onsite, both during our warranty period and for years to come.
- Our unique time-saving Help Desk system automatically enters your email to firstname.lastname@example.org into our call back queue and our next available technician responds usually in less than fifteen minutes, depending on volume. Never wait on hold or get dropped through the cracks.
- Access to our Help Desk from your Mobile device using our custom CCTV Service App.
How much does this all cost?
- Most issues can be resolved online, which is completely free.
- Should we have to come out to your location, you pay a minimal one time charge for that visit, and that’s all you pay.
- Access to our help desk and mobile app are free.
Yes, we are different! We do not sell maintenance contracts and never have. We believe in earning our keep as opposed to obligating our clients to pay for services in advance which may never be rendered.
All of this equals to a positive ownership experience leading to long term business relationships.
The safety and security of what is valuable to you, is just as valuable to us.
You guys delivered exactly what was promised by Tom. We had security firms here who wanted to charge us five times what we paid for this system. The maintenance has been good as well. The software and system are extremely easy to use. We have no complaints.
I met with the owner of the business and he walked me through my needs inside and out. The installation was painless. Service calls are a breeze, the staff always friendly, and updates maintenance can even be done remotely through the Technical Services Department.
Contact us Today
For a Free
Technology You Can Count On!
Service You Can Trust!
Professionally Installed & Carefully Maintained Surveillance Systems
Our Most Advanced Systems Yet!
One less thing on your to do list.
Serving Manhattan, Queens, Long Island (Nassau & Suffolk Counties), Brooklyn, Bronx, Westchester and Staten Island.